Privacy Policy
1. Introduction
Project Balanced ('we', 'us', or 'our') is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.projectbalanced.com, purchase our products, or join our email list.
Please read this policy carefully. If you disagree with its terms, please discontinue use of our site and services.
2. Information We Collect
We collect information that you voluntarily provide to us when you:
• Complete a quiz or opt-in form on our website
• Purchase a product or bundle
• Subscribe to our email list
• Submit a review or testimonial
• Contact us directly
The personal information we collect may include:
• First and last name
• Email address
• Billing and payment information (processed securely by third-party processors)
• Quiz responses submitted through our Fall Prevention Awareness Quiz and Caregiver readiness quiz
• Any other information you voluntarily provide
We do not collect sensitive personal information such as Social Security numbers, medical records, or health insurance information. Quiz responses are used solely to personalize educational content delivered to your inbox and do not constitute a clinical assessment or medical record.
3. How We Use Your Information
We use the information we collect to:
• Deliver purchased products and digital content
• Send educational email sequences you opted into
• Personalize content based on your quiz responses
• Process transactions and send purchase confirmations
• Respond to your questions or support requests
• Send promotional communications about Project Balanced products (you may opt out at any time)
• Improve our website, products, and services
• Comply with legal obligations
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
4. How We Share Your Information
We may share your information in the following limited circumstances:
Service Providers
We share information with trusted third-party vendors who assist us in operating our business, including:
• Kajabi — our course and email platform (kajabi.com/privacy)
• Payment processors (Stripe or PayPal) — for secure transaction processing
• Email delivery services — to send communications you have requested
These service providers are contractually obligated to protect your information and may only use it to perform services on our behalf.
Legal Requirements
We may disclose your information if required to do so by law, court order, or governmental authority, or if we believe disclosure is necessary to protect the rights, property, or safety of Project Balanced, our users, or others.
Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our website of any such change.
5. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your experience. Cookies are small data files stored on your device.
We may use cookies to:
• Remember your preferences and settings
• Understand how visitors use our site (analytics)
• Track affiliate referrals and conversions
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our website may not function properly without cookies.
We do not currently use third-party advertising cookies or retargeting pixels. If this changes, this policy will be updated accordingly.
6. Email Communications
By opting into our email list through our quiz, product purchase, or any other form on our website, you consent to receive educational and promotional emails from Project Balanced.
Every email we send includes:
• A clear identification of Project Balanced as the sender
• Our business mailing address
• A working unsubscribe link
You may unsubscribe from our email list at any time by clicking the unsubscribe link in any email. Please allow up to 10 business days for your request to be processed. Transactional emails related to purchases you have made may still be sent after unsubscribing from marketing emails.
7. California Privacy Rights (CCPA)
If you are a California resident, the California Consumer Privacy Act (CCPA) grants you specific rights regarding your personal information.
Your Rights Under CCPA:
• Right to Know — You have the right to request information about the categories and specific pieces of personal information we have collected about you, the categories of sources from which it was collected, the business purpose for collecting it, and the categories of third parties with whom we share it.
• Right to Delete — You have the right to request that we delete personal information we have collected from you, subject to certain exceptions.
• Right to Opt-Out of Sale — We do not sell your personal information. You therefore have no need to opt out of a sale of your personal information.
• Right to Non-Discrimination — We will not discriminate against you for exercising any of your CCPA rights.
To exercise your rights under CCPA, contact us at: [email protected] | Project Balanced | 325 Washington St. #2900, San Diego, CA 92103
We will respond to verifiable consumer requests within 45 days. We may need to verify your identity before processing your request.
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Specifically:
• Email subscriber data is retained until you unsubscribe
• Purchase records are retained for a minimum of 7 years for tax and legal compliance purposes
• Quiz response data is retained for 24 months or until you request deletion
9. Data Security
We implement commercially reasonable technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Your payment information is processed by PCI-compliant third-party payment processors and is never stored on our servers.
However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policy of any third-party site you visit. This Privacy Policy applies solely to information collected by Project Balanced.
11. Children's Privacy
Project Balanced is intended for adults 18 years of age and older. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have collected personal information from a minor without parental consent, we will take steps to delete that information.
12. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. When we make material changes, we will notify active email subscribers and update the 'Last Updated' date at the top of this page. Your continued use of our website and services after any changes constitutes your acceptance of the updated policy.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Project Balanced
Dr. Justin Dale PT, DPT, CSCS
Email: [email protected]
Address: 325 Washington St. #2900, San Diego, CA 92103
Website: www.projectbalanced.com
